Publisher review:Support System is designed to be an all-in-one online helpdesk. Support System is designed to be an all-in-one online helpdesk, Support System by Ascad Networks features a powerful ticketing system, a livechat system, a knowledgebase builder, and a built-in frequently-asked-questions manager.
Feature-packed and designed for website of all sizes, both your customers and support staff will be happy to have the reliability of Support System handling their support needs.
Ticketing System
- Handle unlimited tickets.
- Spam prevention.
- Ban IPs that are abusing the system.
- Smart ticket sorting within the admin control panel.
- Automatic ticket closure after 'x' days and 'y' hours.
- Add inter-staff notes to tickets that can't be seen by users.
- Include knowledgebase replies within tickets.
- Auto-detects possible solutions before opening the ticket.
- E-Mail updates for both users and staff members.
- Easily edit a ticket's department and notify user of the change.
- Prevent HTML content from being posted to tickets.
- Ticket flagging to draw attention to inactive tickets.
- Ticket locking to ensure tickets remain open.
- Unlimited fields when creating tickets.
- Ability to limit user posts per ticket.
- Option to require a certain field's submission.
- Option to require a certain field's submission.
- User post editing for corrections.
- Automatic posts to all new tickets.
- Mass post to all open tickets.
- Restrict access to closed tickets.
- Option to choose whether a user can reopen or close a ticket.
- Fully template based for seamless web site integration.
Live Chat System
- Chat in real time users VIA the web.
- Included in the program's standard price - a $199 value!
- Handle unlimited live support sessions.
- Automatically transfer users to a ticket screen if idle for certain time.
- Auto-deactivation of the system if staff members cannot attend to chats.
- Post instant replies to common questions using the Common Question Cache.
- E-Mail chats to users and to the company email.
- Keep backups of completed chats.
- Prevent HTML content from being posted to sessions.
- Ban IPs, preventing users from abusing the system.
- Instant notification of new live support sessions.
- Custom alert jingles!
- Fully template based for seamless web site integration.
FAQ System
- Unlimited categories and questions.
- Add, edit, and delete questions from the control panel.
- Populates a "quick link" list of questions for each category.
- Allow users to rate the usefulness of each question/answer.
- Prevent multiple ratings.
- Determine the "quick link" list style without editing templates.
- Fully template based for seamless web site integration.
Knowledgebase System
- Unlimited categories and articles.
- Customize each article's look or use the preset templates.
- Add, edit, and delete articles from the control panel.
- Allow users to rate the usefulness of each question/answer.
- Prevent multiple ratings of articles.
- Track and display statistics for each article.
- Create full-HTML articles, allowing for optimal effectiveness.
- Automatically add knowledgebase articles to ticket replies.
- Fully template based for seamless web site integration
User Features
- Allow users to create helpdesk accounts.
- Users can both open and closed tickets from their accounts.
- Import your Password Protector database into the program.
- Allow users to rate F.A.Q. and Knowledgebase entries.
- Ban abusive users from creating tickets and live support sessions.
- Lost password recovery utility for user helpdesk accounts.
- Fully template based for seamless web site integration. '
Miscellaneous Features
- Company and staff member to do lists.
- Integrate tickets, live chat, FAQ, and knowledgebase into a single helpdesk.
- Cache of common questions for quick replies to common user questions.
Helpdesk search utility
- Pre-designed, generic, templates for plug-and-play usage.
- Personal options for each staff member.
- Create unlimited departments and sort staff by department.
- Restrict cross-department functionality.
- Built-in staff emailing utility!
- Survey users concerning their experience with support.
- Prevent HTML content from being posted to tickets.
- Import your Password Protector v6.3 database into the program.
- Well organized admin control panel to ensure easy program management.
- Easily select your desired date format for all dates.
- Full 65-Page owner's manual (PDF).
- Fully template based for seamless web site integration.
- Control virtually all facets of the program!
- 6 months of updates and online support
Support System is a Perl script for Other scripts design by Ascad Networks.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
Support System script details 
